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Returns and Cancellations


The customer can return the purchased product within 7 days from the date of receipt. Returned items must have their original packaging undamaged / unopened. If there is any damage to the product, the product should not be received by making a report to the cargo officer. In case of opening, deterioration, breaking, tearing, use and similar situations in the product and its packaging, and in case the product cannot be returned as it was delivered to the customer, the product is not returned and the product price is not refunded. The customer cannot exercise his right of withdrawal in the case of goods that cannot be returned due to their nature, that are likely to deteriorate rapidly or expire.

For product return; The customer provides information by sending a message via “info@verdaa.com” and calling verdaashop.com at (0326) 216 0 888. When returning the product, it must be sent back together with the invoice. In case of return, the shipping cost is borne by the customer who purchased the product. After the returned product reaches verdaashop.com, the price of the product is returned to the customer within 7 days.

All defective products offered for sale on verdaashop.com are under the manufacturer's warranty. Verdaashop.com makes all the follow-up of the change processes, and the product is returned to the customer quickly.